Question 1

What is your company doing to be more green conscious?

Accepted Answer

We route trucks efficiently, reuse packing materials when possible, and recycle cardboard and e-waste through partner facilities. Ask us if you want a disposal or recycling stop added to the job.

Question 2

Who are we?

Accepted Answer

The Moving Company started in Santa Clara and has spent more than a decade moving families and offices across the Bay Area and beyond. We're a crew-first company — trained movers, real trucks, and people who pick up the phone when you call.

Question 3

What is the general cost for The Moving Company services?

Accepted Answer

Every move is different — bedrooms, stairs, distance, and packing all change the number. Call (408) 688-2351 or request a callback and we'll build an estimate from your actual inventory.

Question 4

What are The Moving Company truck sizes?

Accepted Answer

We run a range of box trucks and trailers sized to the job — studio apartments through large homes and commercial loads. We match crew and equipment to what you are actually moving.

Question 5

What are The Moving Company standard operating hours?

Accepted Answer

Office hours are Monday–Friday 8:00am–6:00pm, Saturday 9:00am–8:00pm, and Sunday 9:00am–7:00pm Pacific. Move times are scheduled separately once your date is confirmed.

Question 6

How would I make changes to my move?

Accepted Answer

Call us as soon as plans shift — date, address, inventory, or building access. We adjust crew size, trucks, and timing when we can and tell you straight if something cannot move on the original schedule.

Question 7

Do I need to be at the pickup location or destination?

Accepted Answer

Someone authorized to sign paperwork should be present at pickup and delivery unless we arrange a building manager or trusted contact in advance. We'll confirm who needs to be on site.

Question 8

Can I schedule multiple stops in a single move?

Accepted Answer

Yes — storage, donation drops, or a second address can be built into one move plan. Tell us every stop up front so routing and timing are quoted correctly.

Question 9

Can The Moving Company dispose of or recycle any items for me?

Accepted Answer

We can haul away items for donation, recycling, or disposal when scheduled in advance. Let us know what is leaving the house so we bring the right truck space and any required fees are on the estimate.

Question 10

What areas does The Moving Company generally cover?

Accepted Answer

Locally we cover the San Francisco Bay Area — San Jose, San Francisco, Oakland, the Peninsula, East Bay, Tri-Valley, South County, and Monterey Bay. Long-distance, we coordinate moves nationwide. The states listed on our locations page are routes we run often — not the only places we go.

Question 11

What general forms of payment do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Discover, debit cards, ACH/bank transfer, cashier's check, and cash.

Question 12

When do I pay for my move?

Accepted Answer

Payment timing is confirmed when your move is booked — typically due on or before delivery for local jobs. Long-distance terms are spelled out on your estimate.

Question 13

Is there a charge if I cancel my move?

Accepted Answer

Cancellation terms depend on how close you are to move day and whether we have reserved crew and trucks. We'll explain the policy when you book so there are no surprises.

Question 14

What is the best method to schedule my move?

Accepted Answer

Call or text (408) 688-2351, request a callback on this site, or complete our intake form. We scope the job and books the crew once the plan is set.

Question 15

Can I tip my movers?

Accepted Answer

Tips are never required but always appreciated when crews go above and beyond. Cash or digital payment directly to the crew on move day is the usual approach.

Question 16

Will TMC disassemble/assemble my items?

Accepted Answer

Yes — beds, tables, and standard furniture are part of the job. Specialty or custom pieces are noted during the walkthrough so the right tools and time are on the estimate.

Question 17

Does The Moving Company move refrigerators, washers & dryers, pianos, and other large items?

Accepted Answer

Yes. We move appliances, pianos, safes, and other heavy items regularly. Tell us what needs extra handling so we staff the right crew.

Question 18

Can I ride in the truck with my items on move day?

Accepted Answer

Passengers cannot ride in the back of moving trucks — it is not safe or legal. Plan to travel separately; your project manager confirms timing so you know when to meet the crew at delivery.

Question 19

What if my building requires a Certificate of Insurance for a specified amount?

Accepted Answer

We provide COIs for apartments, HOAs, and commercial buildings on request. Share the required coverage amount and building contact when you book.

Question 20

What should I do with my perishable food items?

Accepted Answer

Use up, donate, or discard perishables before load day. Short local moves may allow a small cooler; long-distance moves generally cannot transport open food.

Question 21

Do I need to be home or at the office for the move?

Accepted Answer

An authorized adult should be present at pickup and delivery to walk the crew through the home and sign paperwork. If you cannot be there, arrange a trusted contact and tell us in advance.

Question 22

Which items are against the law to move?

Accepted Answer

We cannot transport hazardous materials, flammables, propane tanks, ammunition, or certain chemicals. We send a do-not-pack list with your confirmation.

Question 23

Should I service my appliances ahead of the move?

Accepted Answer

Yes — disconnect, drain, and secure washers, dryers, and refrigerators per manufacturer instructions. We can coordinate third-party appliance servicing if you need it scheduled before load day.

Question 24

How should I move my valuables?

Accepted Answer

Keep jewelry, cash, documents, and small heirlooms with you. For larger valuables, tell us during the walkthrough so we use the right padding, crating, or specialty handling.

Question 25

Will The Moving Company provide an inventory of my household items before the move?

Accepted Answer

Long-distance and larger jobs include a written inventory as part of the plan. We confirm what is documented on your estimate call.

Question 26

When should I have my utilities turned off?

Accepted Answer

Schedule utilities to stay on through move day at origin and turn on before delivery at the new address. A day or two of overlap at each end prevents gaps.

Question 27

Are my belongings covered/insured against loss and damage?

Accepted Answer

Yes — we are licensed, bonded, and insured. We'll explain valuation options and coverage before move day.

Question 28

What is The Moving Company's maximum liability?

Accepted Answer

Liability limits depend on the valuation level you choose. We walk through released value versus full-value protection so you can decide before the truck loads.

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