Moving
FAQs
We've provided some quick answers to frequently asked questions to help you with your move. If there are questions that are not provided below, feel free to reach out to us directly.
FAQs
Frequently Asked Questions
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All of our packing materials are made of recycled materials. Additionally, whenever possible we re-use, repurposed and recycle at every opportunity.
We are a local moving company which services the entire Bay Area. We specialize in Commercial, residential, long distance and on-demand moving. We also offer packing and unpacking services.
With 8 years of experience and over 6,000 moves facilitated we have the experience to handle any and all projects no matter how complex the job. We the experience & The Highest Tech available to us to ensure your move goes smoothly.
The price depends on how long the move will take; we do everything by the hour:
Base: $60/hr per mover. With a three-hour minimum of two-movers (120).
Mileage: The Drive Time between Point A to B Times multiplied by two.
Consumables: 5% of total move cost. Items used during the move: Shrink wrap, tape, blankets, paper.
Example: with a minimum three-hour move and a 30-minute drive from Point A to B, your final cost would be;
Base: $360
Mileage: $120
Sub Total: $480
Consumables: (Sub Total multiplied by $480*.05) = 24
Total: $528.00
We have two different moving trucks, 26-foot and a 20-foot truck.
You can schedule a Move Monday - Sunday 8:00 am - 4 pm
Our standard office hours are Monday-Friday 9-5.
You can make changes to your move by calling into our office during the hours of operations to make any changes you need. You can also send us an email: info@themovingcompanyca.com.
Changes on day of move may incur additional costs.
We do require someone to be available at every location, either you or someone else.
You can add stops within your move, but it will increase the cost as we are an hourly service.
We can! We do however charge a $50 disposal fee per item.
You can schedule your move or in: Bay Area, San Francisco, Silicon Valley, Sacramento, Los Angeles, Orange County, San Diego, Seattle, and Portland.
We accept all forms of payment. Visa, Mastercard, American Express, Discover, Paypal, Zelle and of course cash.
Cost are estimated in advance of the trip and signed off by contract by you the customer before work commences. Payment is secured generally through credit card authorization. Funds are due at the end of the move when all your items are moved into your new home or office, we complete the work order and colle payment onsite.
We do require a 72 hour notice of cancelation, if you cancel day of we do charge a $300 cancellation fee.
You can schedule your Move through website. Simply enter your pick-up location and destination, and set a time that works best for you and tell us what you’re moving and we wills chedule accordingly.
You can also give us a call and we will schedule your move via phone.
Tipping is entirely optional, but if you want to reward your movers for a job well done you'll have the opportunity to do so in our app, right after your Move is completed.
Our Movers will have the basic tools needed to do most assembly work. If your items need special tools please have them ready for your Movers.
Keep in mind that you pay per hour of labor, so assembling any items will affect your final price.
Yes, we do! However, we do not disconnect them. If the fridge/washer is connected to the water line we will not disconnect them.
Unfortunately we do not authorize ridesharing on our system.
Yes! Please send us an email at info@themovingcomanyca.com for a copy of our insurance certificate that you can provide for your complex or office building.
TMC will work with you to donate your food item on your behalf through a charity we frequently support named "moved for hunger" (www.moveforhunger.org).
It is TMC's requirement to assign a representative of your family, or office to be available for all logistical questions or if your moving captain and coordinator has questions for all stages of your move.
You must be present during the loading and unloading process to assist with the inventory process as well as placement of your belongs upon move-in.
You will be asked to review and sign your inventory and move documentation after your move is complete.
It is against the law to transport combustible or flammable materials. You must safely dispose of all combustible materials before moving day. The list includes cleaning solvents, corrosives, flares, fireworks, motor fuel, gasoline, lamp oil, kerosene, oil-based paints, varnishes and thinners, old batteries lighter fluid, fire extinguishers, nail polish remover, bleach, sterno, aerosol cans, propane containers, matches, and cylinders.
The following items must be address and/or serviced before move day:
- Plumbing lines to dishwashers, refrigerators and washing machines must be disconnected.
- Gas lines to your stove or dryer must be disconnected.
- Empty your refrigerator and leave the doors left open to air properly out.
If you need assistance with servicing your appliances, please let us know and our moving coordinator/conceirge service will glady schedule a professional service providers to assist you.
We will glady take care of your large valuable furniture items. Each shipment is itemized and insured. Your valuables will be wrapped and package securely for transport. Items of lavish value (items greater than $100 per pound or more - or - a single item - or - matching set of items with a value of $2,000 or more) must be listed on a Declaration of items of extrodinary value form with pictures for proper insuranc. With items of high-value and/or firearms must be packed by The Moving Company team for control, receipt, and liability for insurance purposes.
However, valuables such as securities, furs, jewelry, currency, legal papers and valuable collections should not go into the moving van. Pleae take them with you or make arrangements for them to be moved via a secure traceable, insurable carrier.
Irreplaceable items that have little insurable value, should travel with you (i.e., heirlooms, pictures, etc.)
In accordance with federal regulations, failure to disclose such articles will result in limited carrierliability. All firearms must be listed on the form, including all Make(s), Model(s) and Serial Number(s).
Absolutely! Establishing an inventory sheet is a of great importance. Please take the time to read it over carefully. Make sure that everything is listed and that you understand and agree with any comments pertaining to pre-existing condition of your belongings.
Arrange to have your phone, heat, and electric turned off at the end of your moving day. We suggest that you turn off services (like cable, etc.) and all equipment prior to loading day.
Your belongings will be insurded against loss and damage in accordance with your selection of transit protection prior to your move day. You will be asked to enter a released value on the controlling document called the Bill of Lading.
You will choose the appropriate maximum valuation amount, along with any deductible you may choose. To avoid additional charges, you must agree that if articles are lost or damaged, The Moving Company liability will not exceed $0.60 per pound for the actual weight of any lost or damaged articles.
Documenting your items (with pictures) is vital to proper documentation of items and their condition and proper insurance.
Arrange to have your phone, heat, and electric turned off at the end of your moving day. We suggest that you turn off services (like cable, etc.) and all equipment prior to loading day.
Your belongings will be insurded against loss and damage in accordance with your selection of transit protection prior to your move day. You will be asked to enter a released value on the controlling document called the Bill of Lading.
You will choose the appropriate maximum valuation amount, along with any deductible you may choose. To avoid additional charges, you must agree that if articles are lost or damaged, The Moving Company liability will not exceed $0.60 per pound for the actual weight of any lost or damaged articles.
Documenting your items (with pictures) is vital to proper documentation of items and their condition and proper insurance.
• The lump sum value you declare, which may not be less that $5,000 or $5.00 per pound multiplied by the actual weight of your belongings, whichever is greater; • The actual loss or damage not exceeding $0.60 per pound of the weight of any lost or damaged articles if you release the shipment to us, in writing, with liability limited to $0.60 per pound per article; or • The actual (depreciated) value of the lost or damaged articles if we fail to obtain your valuation declaration and signature on the Bill of Lading.